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How We Handle Your Information

We collect account details, wallet transaction records and device data when you register, deposit via bKash, Nagad or Rocket, and access our lobby.

Account registration dataPayment wallet recordsDevice & session logsCookie preferencesContact history
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DATA HANDLING

How We Protect and Share Your Information

We encrypt wallet transaction data in transit using TLS and store account records on servers that require multi-factor authentication for operator access. Payment details you enter when depositing through bKash, Nagad or Rocket pass directly to the payment gateway and are not saved in plain text on our side. Game studios like Pragmatic Play and Evolution receive only your session token and currency balance, not your name or mobile number, when you open a slot or live table.

Encryption Standard

Deposits, withdrawals and login sessions use TLS encryption so wallet PINs and account passwords travel over a secure channel. Our certificate is issued by a recognised authority and renews automatically every ninety days to maintain current protocol standards.

Third-Party Sharing

Your bKash, Nagad or Rocket transaction goes through a licensed payment gateway that processes the transfer and confirms the amount to us.

Cookie Use

We set first-party cookies to keep you logged in and remember language preference. Analytics cookies from third parties measure lobby traffic and help us understand which game categories Bangladesh visitors browse most often, so we can arrange tiles accordingly.

Data Retention

Active account records stay on file while your account is open and for five to seven years after closure, matching financial record-keeping rules.

PRIVACY CONTACT

Reach Us About Your Data

If you want to view the personal information we hold, correct a registration detail, ask how long we keep wallet logs, or request account deletion, use any of the channels below. Our data-protection responses typically arrive within five business days for Bangladesh account holders.

Team online

Live Chat

Open the messenger icon in the bottom right corner of any lobby page and tell the agent you have a privacy or data question. Live chat runs daily and connects you to a support operator who can log your request or answer policy questions immediately.

Email Desk

Send your data request or privacy question to the support email address shown in your account dashboard footer. Include your registered mobile number and a brief description of what you need so we can verify your identity and route the ticket correctly.

Account Settings

Log in, tap the profile icon, then choose Privacy Centre to download your transaction history, update marketing preferences, or submit a deletion request. The self-service panel tracks the status of each request you file through the dashboard.

Privacy Policy FAQ

We ask for your mobile number, email address, date of birth and a password during sign-up. If you deposit or request a withdrawal we also collect your bKash, Nagad or Rocket wallet ID and may ask for an identity document to verify your account against fraud checks.

We log each deposit and withdrawal to reconcile your account balance, investigate disputed transactions and meet financial record-keeping obligations. Payment details pass through our gateway partner; we store the transaction reference, amount and timestamp but not your wallet PIN or OTP codes.

Yes. Log in, go to account settings and choose Privacy Centre, then click Download My Data. The export includes registration details, transaction logs and support messages. The file usually arrives by email within two business days for Bangladesh accounts.

Game studios like Pragmatic Play and Evolution receive your session token and balance when you launch a slot or live table, but they never see your name, email or mobile number. We share verification documents with our fraud-prevention partner and may disclose records to authorities under valid legal orders.

Click the unsubscribe link at the bottom of any promotional email, or log in and turn off marketing messages in account settings under Communication Preferences. Transactional alerts about deposits, withdrawals and security remain active because they relate directly to your account activity.

We retain closed-account records for five to seven years to meet financial regulation and fraud-prevention requirements, then either anonymise the data for aggregated statistics or delete it entirely. If you want details specific to your account, contact support through live chat or email.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.